FREQUENTLY ASKED QUESTIONS
Product inquiries and shipping
How do I request a product?
Open the catalog, choose a product and select “Contact for pricing.” WhatsApp will open with the product name ready to send to the US advisor.
Why is there no shopping cart on the US version?
Pricing, availability and payment methods are confirmed directly by the US advisor before an order is completed.
How much is shipping in the United States?
Shipping is US$20. Shipping is free for orders of US$500 or more.
How do I check the status of an inquiry?
Contact the US advisor through the official WhatsApp channel and include the product or reference information from your conversation.
Can I ask for information before ordering?
Yes. Use the contact form or the WhatsApp button shown with each product.